Refund Policy
Thank you for shopping with Illumenoir. Our commitment to environmental sustainability and a cohesive eco-system is at the heart of our business. Please review our policy below:
No Returns Policy
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General Rule:
We do not accept returns on any items. All sales are final unless the product arrives damaged.
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Sustainability Commitment:
Our no-returns policy supports our eco-friendly values by:
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Minimizing Carbon Footprint: Fewer returns mean less shipping and handling, reducing greenhouse gas emissions.
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Reducing Waste: Once opened, fragrances cannot be resold for health and safety reasons, preventing unnecessary waste.
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Enhancing Resource Efficiency: Avoiding the need for repackaging and reprocessing conserves materials and energy.
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Maintaining Quality & Integrity: Ensuring products remain untampered with guarantees every customer receives a high-quality item while supporting sustainable practices.
Refunds & Replacements for Damaged Goods
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Eligibility for Refund/Replacement:
If your item is received damaged, you may be eligible for a refund or replacement. To qualify:
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Report the damage within 7 days of delivery.
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Provide clear photographic or video documentation showing the damage.
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Include your order number and a brief description of the issue using our website contact form or by emailing concierge@illumenoir.com.
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Assessment Process:
Once your documentation is received, our team will review your claim. If the damage is verified, we will offer you one of the following:
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A replacement for the damaged item with shipping included, if available.
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A refund credited to your original payment method.
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Processing Time:
Approved refunds or replacements will be processed within 7-10 business days from the approval date.
Additional Information
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Shipping for Refund/Replacement:
Consistent with our no returns policy, you generally do not need to send back a damaged product. However, if further evaluation is required, we may ask that you keep the item for inspection or proper disposal.-
In rare, extreme cases where further evaluation necessitates the return of a damaged item, we will cover the shipping costs.
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Contact Us:
For any questions or to initiate a refund/replacement claim, please contact us through our Wix website contact form or email concierge@illumenoir.com. You may also call us at 307.xxx.xxxx.